Frequently Asked Questions
Shipping
We currently only ship within New Zealand. Processing time is typically 1-2 business days and delivery can take up to 3 working days via NZ Post. Our shipping cost is NZD$7.99 across metro and urban areas, and NZD$12.99 for rural delivery.
Shipping is free for orders over NZD$100.00 (excluding rural addresses).
Returns / Exchanges & Warranty
We do not offer refunds or exchanges for change of mind. All our products come with a 30-day warranty against manufacturing faults and defects. This does not include natural oxidisation of pieces, wear and tear or damage caused by lack of care. Please read our jewellery care instructions here.
If your jewellery has a manufacturing fault or defect (we are deeply sorry) and we will gladly offer you an exchange or a refund within the warranty period. Please email us at hello@monmuse.co.nz with the subject line ‘Warranty’ and provide us with photos and details.